Sending Milo logs to the Milo team

If you encounter an issue with your Milo that we can’t immediately help you with, we may ask you to send us diagnostic logs. These logs are text files with performance information that we can use to identify the issue and reasons why it’s happening.

If the Milo Support Team requests logs, please follow the steps below to send them using the Milo Link app:

1. Go out on an adventure to reproduce the issue you are having
2. After you have reproduced the issue, do not power off or reboot your Milos until after you have submitted the logs via Milo Link
3. Launch Milo Link on your mobile and connect the Milos, if not already connected
4. In Milo Link:
   1. Click Info in the bottom navigation bar
   2. Click Troubleshooting, then Diagnostic logs
   3. Click SUBMIT for each Milo that is shown as connected to Milo Link
      
      

After you submit the logs, please also contact us. Include details about the issue you are having and the serial numbers of your Milos (as show on the My Milo page in Milo Link) so we can locate your log files.