Milo software update using Milo Link

This articles uses iPhone screens to illustrate the typical steps seen during a Milo software update process.
Be sure to follow every step in order.

1. Before starting

Check the App or Play Store to verify that you are using the most recent version of Milo Link.
If there is a newer version available, download and install it before starting your Milo update. New features may need you to enable them or change a setting in Milo Link.

2. Power up Milo Link and Milos

When you open Milo Link and connect a Milo, you may see a red banner at the top and a red update icon next to the Milo’s name. That means there is a Milo software update available.

Power up and connect all your Milos so that you can update them all at the same time.
Milos running on different software versions may not group together, and some features may not perform as expected across versions.

3. Download the new Milo software version to your mobile device

Tap the update banner to start the download to your mobile. You’ll see a red progress bar. Assuming you’re on a good WiFi connection, the download is usually fairly quick.

4. Install the new version on each Milo

Soon after you tap on “Install now” you’ll see a permission request pop-up. Allow this, and accept any other permission requests you see during the installation process.

Notice how Milo Link creates a local Wi-Fi network with each Milo during installation? This is why it’s important to enable Wi-Fi on your mobile. If your devices automatically connect to your local at home/work Wi-Fi network, you may also need to temporarily disconnect from that network – that connection can interfere with the update process.

The Milo Link screen shows a progress bar. After some time you should see the progress bar starting to fill in.
Be aware that it can take several seconds before you see the progress bar starting to fill, so please be patient. Don’t leave the app, and don’t press any buttons on the Milo.

5. After installing

Once the update is installed, the Milo will reboot itself. Allow that to happen. You’ll know the update is complete when you hear the familiar Milo startup sound.

Instead of the out-of-box tutorial, you’ll hear a message summarizing the new features.

Quick troubleshooting tips

Verify that you have the most recent version of Milo Link before starting the Milo update.

If you think there is an update but you don’t see the notification, close and reopen Milo Link, then reconnect the Milo.

The installation process may stall due to network interactivity.

If you see the screen below, tap either button. You’re not actually using cellular data for this step since you already downloaded the update.

The process typically picks up again automatically from where it halted. If not, simply start over.

If the screen above appears several times and you just can’t move past it, follow these steps related to your local network connection:

1. Exit and close the Milo Link app. Don’t reopen the app until you have made the relevant changes in this list:
   1. • If you use a VPN, temporarily disable it.
      • In your phone’s Settings, temporarily forget the Milo you are updating (tap the name of the Milo, then “forget”). Then, toggle Bluetooth off and back on at the top of that

          

   • •  If you are connected to a local network (very likely if you’re at your home or office), temporarily disconnect from that network. Try setting your phone to airplane mode, then reenable WiFi, avoiding reconnecting to your local network. If your usual network reconnects automatically, you may need to temporarily forget that network in your Settings.

   

2. Reopen Milo Link and try again.