This articles uses iPhone screen to illustrate the typical steps in a Milo software update process. Be sure to follow every step in order.
If there is an update available when you open Milo Link and connect a Milo, you’ll see a red banner at the top and a red update icon next to the Milo’s name. If you think there is an update but you don’t see the notification, just close and reopen Milo Link, and reconnect the Milo. Also go to the App Store and verify that you are using the latest Milo Link version.
Power up all Milos so that you can update them all at the same rime.
Milos running on different software versions can not group together.Tap the update banner to start the download to your mobile. You’ll see a red progress bar. Assuming you’re on a good WiFi connection, the download is usually fairly quick.
Downloading the update is step 1. Now you’re ready to start step 2: Installing the new version.
Soon after you tap on “Install now” you’ll see a permission request pop-up – allow this (and accept any other permission requests you see during the installation process). Notice how Milo Link creates a local Wi-Fi network with each Milo during installation: this is why it’s important to enable Wi-Fi on your mobile (while also disconnecting from your local at home/work network if the auto-connect to that Wi-Fi is interfering with your update process).
The screen shows a progress bar. After some time you should see the progress bar starting to fill in. Be aware that it can take several seconds, so please be patient.
Once installed, the Milo will reboot itself. Allow that to happen. You’ll know it’s done when you hear the familiar startup sound. The tutorial will start to play. To skip it, wait until you hear the instruction for how to skip – at this point, click the power button once, then one more time to skip the name recording offer.
Update Milo Link
If you didn’t check that you have the most recent version of Milo Link before starting the Milo update, do so now. Some new features may need you to enable them or change a setting in the app.
Quick troubleshooting tips
The installation process may stall due to network interactivity. If you see the screen below, tap either button. You’re not actually using cellular data for this step since you have already downloaded the update. The process often picks up from where it halted. If it doesn’t, simply start over.
If the screen appears several times and just can’t move past it, the first steps to try relates to your local network connection:
- Exit and close the Milo Link app. Don’t reopen the app until you have made the changes you want to try from the list below:
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- If you use a VPN, temporarily disable it.
- In your phone’s Settings, temporarily forget the Milo you are updating (tap the name of the Milo, then “forget”). Then, toggle Bluetooth off and back on at the top of that
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- If you are connected to a local network (very likely if you’re at your home or office), temporarily disconnect from that network. Try setting your phone to airplane mode, then reenable WiFi, avoiding reconnecting to your local network. If your usual network reconnects automatically, you may need to temporarily forget that network in your Settings.
Reopen Milo Link and try again.